Norra's analytics dashboard was powerful — and almost unusable. Years of feature additions had turned the interface into a maze of nested menus, overlapping panels, and competing data views. New users churned within the first week, and even power users relied on internal wikis just to find basic reports. The product team needed a redesign that simplified the experience without removing the depth their enterprise clients depended on.
We restructured the entire information architecture around three core user flows — daily monitoring, deep analysis, and reporting. A new component system with consistent spacing, clear visual hierarchy, and contextual tooltips replaced the cluttered interface. Complex features didn't disappear — they surfaced exactly when needed through progressive disclosure. Onboarding time dropped from days to hours, and support tickets related to navigation fell by 60% in the first quarter after rollout.